The Service Manager is a key member of our Management team, and fulfills a critical role in our operations. This position is responsible for overall accountability for managing a Service department covering shop and field, developing our service business, ensuring satisfied customers, and promoting our products and services.
Job Duties
- Take all necessary steps to assure customer satisfaction
- Recruit, hire, motivate and maintain the highest quality staff
- Take an active role in company sales
- Monitor Service Department performance with key metrics, including revenue, profitability, and efficiency
- Assure compliance with safety goals
- Accurately quote services
- Manage work order system and service invoicing
- Communicate policies, procedures, and branch goals to employees
- Uphold our promise to our customers of “Pride in Service”
Desired Skills:
- Excellent interpersonal, leadership, and communication skills
- Good understanding of mechanical components and associated repair
- Clear understanding of customer service, sales and marketing
- Knowledge of profit and loss statements and how to use them to manage a business unit
- A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan
- Experience with 5S Lean principles
- Previous experience as a service manager
Requirements
- Excellent communication skills
- Ability to manage employees and processes
Benefits
- Salary plus commission
- Generous benefits including insurance options, vacation, PTO and holiday pay, 401(k) with employer match