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Operations Manager

Billings, Montana · Manufacturing
The Operations Manager has overall responsibility for operations at the Billings, MT facility, and is accountable for its performance and achievement of safety, quality, financial, strategic and operational objectives.  This position has primary responsibility for company profitability and cost control.  Success is ultimately measured by Adjusted Operating Income performance against budget.  The manager is accountable to ensure prudent measures protect employees, the company, its assets and resources.  Key objectives or deliverables include the obtainment of company sales, profitability and Operating Income objectives, which will be established annually and adjusted from time to time.  In addition, ensuring that the company maintains and adheres to company policies and the highest standards of safety, health, environmental and ethical conduct are critical responsibilities for the position. While not directly responsible for field sales, the position requires collaboration with the sales team to meet overall sales and customer service objectives. 
It is the responsibility of every employee to insure a safe work environment.  All employees share the responsibility to insure at the end of the day we return home safely to our families.  Our safe work environment value surpasses all other responsibilities.
Safety & Communications
  • Ensure everyone goes home safe, every day
  • Provide clear and effective communication with all employees, peers and executive management
  • Coordinate, implement and enforce all safety, health and environmental rules, policies and regulations
  • Clearly communicate employee expectations and regularly provide formal and informal feedback regarding employee performance
  • Maintain and drive performance to achieve key metrics monitoring the performance of the business.
  • Ensure customer expectations are clearly defined, understood and regularly achieved
  • Ensure customer communication, support and product deliveries are performed on time, within budget and with the highest levels of quality
  • Ensure quality of product being supplied meets customer expectations
  • Ensure the Sales Department is supported with excellence
  • Oversight of the Shop Leadership and indirectly, all machining, manufacturing, assembly and quality functions
  • Ensure repair and manufacturing procedures are documented, current, communicated and followed
  • Promote a quality culture, reducing in-house rework and customer warranties through effective root cause analysis and corrective action
  • Maintain a “LEAN” environment, continuously improving processes and reducing waste
  • Attend Production Meeting to establish, revise and communicate priorities
  • Lead all vendor negotiations to support the annual business plan
  • Promote efficient and productive interactions between external and internal customers.
  • Collaborate with Sales and Finance to develop annual budget and 5-Year forecast
  • Develop and administer KPI’s to support the Key Objectives of the operation.
  • Safeguard company assets

Purchasing & Inventory Control

  • The Operations Manager’s responsibility includes: 
  • Controls are in place for effective inventory management, driving toward maximizing return on our largest investment while simultaneously meeting customer on-time delivery and contractual requirements
  • Effective controls are in place for the flow of goods into and out of inventory, allowing for accurate inventory levels and accurate shipments.
  • Assist the Purchasing Manager in plan development and KPI’s to drive toward corporate DOH metric.
  • Regular cycle counts, adhering to Finance Department guidance, are conducted throughout the year. 



  • The Operations Manager is part of the leadership team and is an active participant in other key areas of the business. 
  • The Operations Manager has primary responsibility for the hiring, development and management of all staff required to operate the Billings business unit.  The quality of our workforce and their work product shall continually improve due to the Operations Manager‘s influence.  Annual goals are to be developed for each employee with regular measures taken of their performance and adherence to company objectives and policies.
  • Asset management – the manager is expected to protect all company interests and assets.  All capital asset acquisitions must adhere to company policy, requiring appropriate approvals.
  • Effective utilization of the ERP System, with appropriate controls in place.
  • Coordinating steps to achieve ISO 9001 Certification in Billings.  .



  • Performance Metrics – the manager has primary responsibility to meet profitability budget.  A monthly operating report is to be submitted to the North America President, detailing performance against plan and against key operating measures.  It is expected that other metrics be implemented to measure key performance indicators for the business.
    • Timely execution – deadlines are regularly met due to the direct influence of the Operations Manager.
Position will be required to make decisions that affect MSUS operations.
Position will require collaboration with the North America President, VP of Operations, VP of Sales, Department Managers, other Sales, Accounting, Administration & Warehouse team Members, as well as current & potential customers and suppliers.
  1. Post Secondary Degree or Diploma in Business, Sales, Engineering or Heavy Equipment Trades is preferred.
  2. 10 or more years of Industry experience
  3. Excellent communication skills, with English as a first language.
  4. Strong knowledge of MS Office products, and current technology such as Laptops, Tablets and smartphones is required.
  5. Strong mechanical aptitude or experience is considered an asset.
  6. Previous experience with CRM (Salesforce preferred) and ERP systems is considered an asset. 
  7. Good Drivers abstract, and current Drivers License are required.
  8. A valid Passport or ability to get a Passport is also a requirement.
  9. A professional, ethical and exceptional work-ethic is required for the candidate.
The physical demands described here are representative of, but not limited to those that must be met by an employee to successfully perform the accountabilities of the job. While performing the duties of this position the employee is regularly required to stand, kneel, crouch walk, and sit (including longer periods of driving and/or flying). Must be able to work in a variety of environments, work extremely busy periods with extended hours. On occasion the employee will need to handle materials weighing up to 20-40 pounds. Specific vision abilities required by this job include; close vision, distance vision, depth perception, and the ability to adjust to focus.

The work environment characteristics described here are representative, but not limited to those an employee may encounter while performing the essential functions of this job. While performing duties of this position, the employee is regularly exposed to moving objects (materials) handled and transported through the job sites and in warehouses. The employee may be exposed to airborne particles, oils, gas or other dangerous goods. The employee may occasionally be exposed to sharp and abrasive edges which may result in scrapes, cuts or bruises. The employee is occasionally exposed to changing cold, hot and humid conditions. The noise level may occasionally be loud. All personal protective safety equipment should be worn to minimize dangers and exposures to potential work conditions.
All employees must complete initial Safety Training.  Employees must ensure compliance with all safety policies, procedures, and work practices established by company.  Avoid any activity that creates or poses a serious hazard to themselves or others while working.  Immediately bring any safety concern to your supervisor, or others designated by departmental procedures.  If any employee believes that performing an assigned work task or activity may pose a serious risk to life or health, discuss the issue immediately and directly with your supervisor.  Prior to operating any equipment supplied by company employees are to be adequately trained, equipped, monitored, evaluated, and guided as appropriate, to comply with established safety policies, standards, and procedures.  
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