Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote: No Job Description: POSITION SUMMARY: The purpose of this position is to assist in processing and complete sales orders, addressing customer inquiries, processing quotations, and supporting customer relationships and sales growth. Provide outstanding customer service through interacting with customers, understanding their needs, and processing paperwork in a timely manner. It is the responsibility of every employee to insure a safe work environment. All International employees share the responsibility to insure at the end of the day we return home safely to our families. Our safe work environment value surpasses all other responsibilities. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Inside Sales / Customer support (50%)
Safety – conduct all activities in a safe manner, utilizing PPE, adhering to company policy, and alerting others regarding potential hazards or concerns. Safety is our #1 priority.
Interacts with outside sales to process sales leads and active sales orders
Provides support directly to customers and representatives through phone, or e-mail where customers are making inquiries or placing orders
Conducts communication with customers offering and educating on product value and functionality
Participate in sales training and product training sessions to maximize product knowledge
Provide customer and billing reports as needed for accounting and management.
Assume responsibility for establishing and maintaining effective, professional business relationships with customers.
Coordinate and communicate with respective HEPI team members on specific customer needs and sales and pricing opportunities
Communicate with Field Sales, Product Management, Production, and Supply Chain departments to enhance our effectiveness of achieving sales goals
Support and processes customer orders through the order entry system verifying pricing, confirming availability or lead times, quantities, part numbers, and routing.
Assists customers with emergency orders as well as orders and/or issues relating to special customer requirements.
Takes personal responsibility to resolve customer complaints regarding deliveries, pricing, credits, and warranty issues.
Follows through quickly and completely to ensure the external or internal customer is satisfied.
Create and/or update accurate records of customer communication and transactions in Salesforce to increase sales, establish data integrity, and ensure current customer contact information
Maintain privacy of customer account information.
Generate shop production orders and follow up to ensure sales order requirements are met
Expedite and track jobs from sales order to delivery and monitor progress through the shop process
Process paperwork and coordinate support for payment with our AR team
Communicate timely with customers, informing them of deliveries and order progress
Monitor sales order margins, and communicate required price adjustments or product specific pricing deviation requirements
Prepare and expedite branch transfers as required
Potential support for purchasing, receiving, and shipping duties and coordination to expedite orders
Complete export control documentation process for international shipments
Utilize Salesforce to assist in account management needs
Prepare Excel, word documents as required.
Utilize outlook for time management
Assist with additional duties as required
House Account Developer (25%)
Establish contact with accounts not currently looked after by a field salesperson (Typically “house accounts”)
Develop plan for introduction of appropriate products to these accounts.
Involve Sales Manager to ensure proper support is being provided by HEPI team for customer needs
Keep customers current in our Salesforce CRM.
Lead/Opportunity Developer using Salesforce (25%)
Review targeted “opportunities” developed with Sales manager, and via Product Management.
Use resources contained within Sales Force to market solutions to appropriate customers and prospects
Maintain Salesforce marketing campaigns developed in conjunction with the Sale Manager.
Help develop reports from Salesforce that will aide the sales team.
DECISION MAKING: Position will be required to make decisions that will directly impact the customers and sales team. INTERNAL/EXTERNAL CONTACTS: Position requires collaboration with department managers and current/potential customers. QUALIFICATIONS: EDUCATION and/or EXPERIENCE:
A high school diploma or general education degree (GED) is required.
5 years of inside sales experience required, preferably in heavy equipment or industrial sales.
Heavy equipment parts experience preferred.
Strong written and verbal communication skills.
Background in Mining, Forestry, Marine or Construction fields would also be an asset.
Basic computer skills including MS Office, CRM, ERP, and Internet is required
In Depth knowledge MS Office, Salesforce would be considered a plus.
PHYSICAL DEMANDS These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the role. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing the responsibilities of the CSR, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is to move throughout the office and reach with arms and hands. Vision abilities required by this job include close vision. Work is performed primarily in a standard office setting.
Sitting for prolonged periods of time - up to 8 hours or more per day.
Appearance at all times must represent the company image.
Work area may have fluorescent lighting and air conditioning.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this position, the employee is regularly exposed to moving objects (materials handled and transported throughout the plant via cranes, fork trucks and other employees). The employee is frequently exposed to airborne particles. The employee is also frequently exposed to sharp and abrasive edges which may result in scrapes, cuts and bruises. The employee is occasionally exposed to humid conditions. The noise level in the work environment is usually loud. Why AKP Recruiting? WE WANT TO FIND THE BEST FIT FOR YOU – AND OUR PROCESS ALLOWS US TO DO THAT AKP Recruiting sets ourselves apart from other recruiting companies with our close-knit group of recruiters who are passionate and focused on building personal relationships with our clients and potential candidates. Not only will we go through an extensive and tedious process when finding our clients the perfect fit for their available position, but we’ll look below the surface to make sure a client and candidate’s decision to engage is for the long-haul. Our team of recruiters at AKP Recruiting develops personal relationships with our clients and candidates by ensuring the fluidity of the workplace culture relative to the candidate’s values and goals for employment. We work closely with both our client and the candidate to provide necessary interview tips on both ends to make sure both parties are fully prepared to engage in a long term relationship with each other. Our clients and candidates become family to our recruiters and we’re always here to assist in any way we can.